12/11/2023 0 Comments Southwest app for androidSouthwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear.Ĩ. Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies.ħ. Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking.Ħ. Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more.ĥ. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points.Ĥ. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check.ģ. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.Ģ. I'm sure Southwest would prefer to continue to support Android versions up to 5.0, but it seems that is not possible in the current operating system environment.1. So the currect operating system situation forces Southwest to choose between supporting a larger group of users or a much smaller group. Auto update of cell phone apps means that if the old app is out there for download, then Android 9.0 users (he most current version) would auto download the "old" app, and then they would complain that their expensive brand new phones can't get the Southwest app to work. This situation forces Southwest to choose between supporting the newer OS (which likely has more users), or the older OS (which likely has far fewer users). That in turn requires software companies (in this case Southwest) to redsign apps to work with the newer versions of the OS. The problem is that with Android, as with Windows, software that worked with previous versions of the operating system do not work with newer versions. Please reconsider, since it looks like the majority of people in the community have an issue with this. This is just one less stressor that I do not need. I specifically ask for SW when I get deployed because of the ease of the boarding process, but I will reconsider in the future. It still works with my other airline apps. The new one is incompatible with my Moto X phone, and I am not going to buy a new phone to use one new app. I am getting ready to fly out to help with Hurricane Florence disaster, and I suddenly get a message that my SW is retired and I need to download a new one. There is an option to save it as a photo so you don't have to keep loading the am also upset about the new SW app. If you choose text a link is sent to your phone. You will be given the option to have your boarding pass emailed or sent via text.Ĥ. Select Upcoming and click on the upcoming flight.ģ. Go to My Account (top right) and on the next page locate My Trips. With the competition on both sides of discount and standard fares, customer service actually makes a difference.įor the next group of people who find that their device is suddenly incompatible here are some steps to get your mobile boarding pass since SW doesn't seem interested in helping.Ģ. This is perennial and something I remember persisting from the early 2000s. It's always "unfortunately" which is a response to remove culpability and some line that passively places the customer complaint as unreasonable. I rarely see a customer service response from Southwest that included an authentic apology or acknowledgment of the impact to a person, or a solution or attempt to resolve it. I know companies (smaller than SW) that still keep Blackberry servers up to support customers.Īlso, where was your communication to external stakeholders? My device worked in February and now doesn't in May. I can walk to the kiosk and print a ticket but it would have been nice to know.Īll of that isn't even the reason I don't want to give you my business. I also have a perfectly functioning phone that I am not going to go trade in because Southwest couldn't try to reverse support the app. I'm so frustrated with Southwest's poor corporate customer service and business decisions. I have two flights booked with you and from here on I'm flying Delta.
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